PRS Support


Understanding the Difference Between NDIS Support Coordination and Plan Management

Navigating the National Disability Insurance Scheme (NDIS) can be challenging, especially when understanding the distinct roles of NDIS Support Coordinators and Plan Managers. At PRS Support Services, we specialise in providing exceptional Support Coordination to help you make the most of your NDIS plan. Let’s explore the differences between these two crucial roles and how they can work together to support your NDIS journey.

NDIS Support Coordinator

Primary Role:

  • Facilitation and Coordination: A Support Coordinator helps participants understand and implement their NDIS plan by connecting them with various service providers and supports.


Key Responsibilities:

  1. Understanding the Plan: Support Coordinators assist participants in understanding their NDIS plan, ensuring they are well-informed about their funding and support options.
  2. Connecting with Providers: They link participants to suitable service providers and community supports tailored to their specific needs and goals.
  3. Coordinating Services: Ensures that all supports and services are seamlessly integrated to achieve the participant’s goals.
  4. Capacity Building: Focuses on enhancing the participant’s ability to manage their own supports independently over time.
  5. Monitoring Progress: Tracks the participant’s progress and adjusts supports as needed to continue meeting their needs effectively.
  6. Addressing Issues: Provides assistance in resolving any issues related to service delivery or access to supports.


Types of Support Coordination:

  • Support Connection: Basic assistance to connect participants with providers.
  • Support Coordination: More involved coordination of a range of supports and services.
  • Specialist Support Coordination: For participants with complex needs, requiring specialist skills and knowledge

NDIS Plan Manager

Primary Role:

  • Financial Management: A Plan Manager oversees the financial aspects of the participant’s NDIS plan, including budgeting and processing payments to providers.


Key Responsibilities:

  1. Managing Payments: Handles the payment of invoices from service providers, ensuring timely and accurate payments.
  2. Budget Tracking: Monitors the participant’s spending, helping them stay within their allocated budget.
  3. Financial Reporting: Provides regular reports on spending and budget status, giving participants clear insight into their financial situation.
  4. Provider Liaison: Acts as the main point of contact between the participant and service providers for all financial matters.
  5. Budget Advice: Offers guidance on effective use of NDIS funds to maximise support and services.
  6. Compliance: Ensures all expenditures comply with NDIS guidelines and policies.


Plan Management Options:

  • Agency-Managed: The National Disability Insurance Agency (NDIA) manages the funds and payments directly.
  • Self-Managed: The participant takes full control of their funds and payments.
  • Plan-Managed: A Plan Manager is appointed to handle financial management on the participant’s behalf.

How PRS Support Services Can Help

At PRS Support Services, we do not provide NDIS plan management, but we excel in offering comprehensive Support Coordination services. Here’s how we can assist you:

  • Tailored Support Plans: We work closely with you to develop support plans that are tailored to your unique needs and goals.
  • Expert Coordination: Our experienced Support Coordinators connect you with the best service providers and ensure all supports are well-coordinated.
  • Capacity Building: We focus on empowering you to manage your supports independently, enhancing your skills and confidence.
  • Ongoing Monitoring and Adjustment: We continually monitor your progress and adjust supports as needed to ensure your plan remains effective.


Understanding the roles of NDIS Support Coordinators and Plan Managers is essential for effectively managing your NDIS plan. While Support Coordinators focus on connecting you with services and building your capacity for self-management, Plan Managers handle the financial aspects of your plan, ensuring funds are used efficiently and compliantly.

Ready to optimise your NDIS journey with expert support coordination? Contact PRS Support Services today to discuss how our dedicated team can help you navigate the NDIS, connect with top providers, and achieve your goals with a personalised and well-coordinated support plan. Together, we’ll make your NDIS experience smooth and successful!

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